Admin & Payment
Please click on a question below to reveal the answer.
Yes, if you set your start date to today, then your motorcycle insurance cover will start from the moment your payment is accepted.
We will send you a confirmation email once you have completed your online purchase and your payment has been accepted. You can then access your insurance documents instantly in your Customer Portal. You can download them, store them on your phone or print anytime.
Confirmation of your insurance policy will be sent to you by email. Your Terms of Business, Statement of Facts, Schedule and Certificate of Insurance will be available in your Customer Portal. You have been pre–registered for the Customer Portal and we have emailed you a temporary password. You can access the Customer Portal Login page here. Simply enter your temporary password, reset it to one of your choice, and you can then access you documents straight away.
Your policy can be paid in full immediately (annual payment), or you can use our monthly direct debit facility to spread the cost over the year
Annual payment
You can choose to pay for your insurance in full via debit or credit card.
By Direct Debit
You can choose to pay monthly by Direct Debit credit agreement through our third party premium finance provider, Premium Credit Limited (PCL). Please note: Policyholders under 18 will require permission to set up any Direct Debits under a parent or guardian's name.
By selecting Direct Debit, you will pay more for your insurance.
PCL are authorised by the Financial Conduct Authority (FCA) to provide finance to customers in respect of insurance premiums.
Email: customer.services@pcl.co.uk
Phone: 0344 736 9836
Post: Premium Credit Ltd, Premium Credit House, 60 East Street, Epsom, Surrey, KT17 1HB
You will pay a Transaction Fee for each transaction added to your PCL account. You will be told which rate applies to you before you submit your application for credit. This information will also be included in your PCL Welcome Pack.
When you apply to pay by Direct Debit credit agreement, PCL will search public information that credit reference agencies hold about you and use this to assess whether they will lend to you. If they decline your application, they will let you know and inform you of the credit reference agency they used.
The PCL Welcome Pack contains important information about your Direct Debit credit agreement. This includes information about PCL, the terms and costs of the potential finance product and the comparable costs of the financing so you can make an informed decision about whether to proceed. Documents included in the pack are Pre–contract Explanations and your Credit Agreement which will confirm all the details of your Direct Debit credit agreement including the Annual Percentage Rate (APR) so you can compare this with other types of lending.
The APR (Annual Percentage Rate) shows all the credit-related charges that apply to your credit agreement expressed as an annual rate of charge.
If you have chosen to pay for your insurance by Direct Debit, you must register online with PCL and sign your credit agreement.
To register for your online account and to find out how to sign your credit agreement, visit http://www.support.mypremiumcredit.com/
If you do not sign your Direct Debit credit agreement online, PCL will make a £25 charge.
You have been pre–registered for the Customer Portal and we have emailed you a temporary password. You can access the Customer Portal Login page here. Simply enter your temporary password, reset it to one of your choice, and you can then access the Customer Portal straight away. If you can't find the temporary password we have sent you, you can reset your password on the login page and a new temporary password will be emailed to you.
You can find your certificate of insurance in your document suite in your Customer Portal where you can view, download or print your certificate any time. You have been pre–registered for the Customer Portal and we have emailed you a temporary password.
Simply enter your temporary password, reset it to one of your choice, and you can then access the Customer Portal straight away. If you can't find the temporary password we have sent you can reset your password on the login page and a new temporary password will be emailed to you.